We at Hocus Pony respect your privacy and are committed to protecting it. This policy explains what information we collect, how we use it, and your choices about your data when you visit Hocus Pony or any of our related websites.

1. Information We Collect
a. Non-Personal Info (Automatically Collected)
When you browse our site, we automatically collect certain information like:
-Your browser type and language
-The site that referred you to us
-The date and time of your visit
-General info about how visitors use our site
We use this information to better understand how people use our website and improve it over time. Occasionally, we may share these insights in a summary (for example, in usage reports), but they do not include any personally identifying information.
b. IP Addresses and Comments
If you leave a comment or log into your account, we may log your IP address. These are only visible to our team or blog administrators and used in line with this policy.

2. Personal Information You Provide
When you sign up, place an order, or otherwise interact with us, you may provide personal information like:
-Your name, email address, and username
-Shipping/billing address
-Payment details
We only collect what's necessary to fulfill your request and provide our services. You can always choose not to share certain details, but it might limit what we can offer you.

3. How We Use and Share Information
We share personal information only with:
-Team members or trusted partners who help us operate our business
-Legal authorities, if required by law or if we believe disclosure is needed to protect rights, safety, or property
-We never sell or rent your personal data. If we ever send you an email (like product updates or newsletters), it’s because you opted in. You can unsubscribe at any time.

4. Cookies
We use cookies to:
-Remember your preferences
-Understand how you use our site
-Improve your experience
If you’d rather not allow cookies, you can adjust your browser settings. Just note: some site features might not work properly without them.

5. Advertising
Ads on our site may come from third-party networks that use cookies to show you more relevant ads. We don’t control these cookies — they belong to the advertisers. This policy only covers how Hocus Pony uses cookies, not how advertisers do.

6. Business Transfers
If Hocus Pony is ever sold, merged, or goes out of business, your personal info may be transferred as part of the business assets. If that happens, the new owners may continue to use your data under this same policy.

7. Your Data, Your Rights
You can:
-Ask to see what information we have about you
-Request changes or corrections
-Ask us to delete your data
Just get in touch and we’ll do our best to help.

8. Policy Updates
This policy may change from time to time. We’ll do our best to let you know — either by updating this page or emailing you if you're subscribed. Your continued use of our site means you agree to the new terms.

Questions?
Feel free to contact us anytime: lisa@hocuspony.com. We’re happy to explain how your information is collected, used, and protected.

Terms of Service (Plain Language Summary)
Welcome! By using our website at https://hocuspony.com, you agree to the terms below. If you don’t agree, please don’t use the site.

1. Who Can Use This Site
You must be at least 16 years old to use our website.

2. What You’re Agreeing To
Using this site means you accept these Terms of Service and our Privacy Policy. These terms may change over time, so check back occasionally.

3. Cookies
We use cookies to improve your experience. By using our site, you agree to our use of cookies as explained in our Privacy Policy.

4. Intellectual Property
All content on this site belongs to Hocus Pony or its licensors. You’re welcome to view or print pages for personal use, but you may not:
-Republish, sell, or copy our content
-Use it commercially without permission

5. Linking to Our Website
Certain groups (like search engines, news outlets, and government agencies) can link to our site without asking. Others may need our approval first. If approved, you can link to our homepage or specific pages—as long as the link isn’t misleading or inappropriate.

You may not:
-Frame our site (i.e., display it within another site)
-Use our logo without permission
-We may ask you to remove links at any time.

6. Your Responsibility
If you link to our site, you’re responsible for your content. Don’t post anything illegal, offensive, or infringing. We aren’t liable for what appears on your site.

7. Information Accuracy
We try to keep our site updated and accurate, but we can’t guarantee everything is always perfect or current.

8. Liability
We’re not responsible for any losses or damages that may happen from using our website, especially if the content is offered for free. This includes things like bugs, outages, or outdated information.

No Refund Policy
At Hocus Pony, we take pride in the quality of our handmade sculptures and the value of our digital sculpting tutorials. Due to the nature of our products, all sales are final, and we do not offer refunds under the following circumstances:

Digital Products
All digital downloads, including sculpting tutorials, guides, templates, or any other digital files, are non-refundable. These items are delivered instantly and cannot be returned or exchanged. Please ensure you read all product descriptions and requirements carefully before purchasing.

Handmade Sculptures
Each handmade sculpture is crafted with great care. Because of the personalized nature and the amount of time invested in creating these items, we do not accept returns or issue refunds on:
-Handmade Sculptures
-Items damaged due to mishandling by the customer
However, we do accept damaged items to repair them for a minimum fee of $25 (and you pay shipping both ways).

Please review item descriptions, photos, and size/dimension details carefully before placing your order.

Damaged in Transit
Item received is damaged by carrier – must be reported within 7 days of delivery with photos sent to lisa@hocuspony.com. Our team will assess the issue on a case-by-case basis.

Wrong item received – please notify us within 7 days with photos at lisa@hocuspony.com. If the error is ours, we will correct it promptly.

Undeliverable/Refused Packages – Eligible only for refund of the product cost (excluding shipping) once returned and received in resalable condition.

Please do not return any item without first contacting customer support. Unauthorized returns will not be refunded.

Note for Digital Tutorials
As these are instantly accessible and irrevocable upon purchase, we do not allow refunds or cancellations for digital content once the order is confirmed.

If you have any questions before purchasing, or need clarification on a product, please reach out to us at lisa@hocuspony.com. We're here to help you make confident, informed decisions.

Hocus Pony reserves the right to update this policy at any time without notice.

📦 Shipping & Delivery Info
How long will it take for my order to arrive?
If you're in the U.S., your goodies should arrive in 8–15 business days (that means Monday through Friday, excluding holidays).
That said, things like holidays, major weather events, or global hiccups (yep, like pandemics) can slow things down—so please allow up to 30 business days just in case.
Once your order ships, we’ll send you a tracking link in your email so you can follow your package on its journey.
(PLEASE ALLOW UP TO 8 WEEKS FOR CUSTOM ORDERS TO BE CREATED)

What about international orders?
If you live outside the U.S., your order may take 4–6 weeks to arrive. During busy times (like the holidays or, again, global weirdness), it could take up to 10 weeks. Thanks for your patience!

How fast do you ship orders out?
We usually ship within 3–7 business days, but during peak times or in case of wild weather, it might take up to 20 days. We’re a small biz doing our best, and we promise it’s worth the wait. 💛

My package says “delivered” but I never got it. Help!
First, double-check your tracking info. If it says “delivered” but you haven’t seen it, try contacting the shipping carrier directly—they often have more info than we do.
Unfortunately, we can't take responsibility for lost or stolen packages after they’ve been marked as delivered.

What if I’m outside the U.S. and my tracking info isn’t updating?
That’s normal! Many international carriers don’t scan packages regularly, and once your order leaves the U.S., there might be a 2–5 day lag (or more). FedEx hands it off to your local postal service, and not all countries provide full tracking.

What if my package gets returned to you?
If your package is marked “Refused” or “Returned to Sender,” we won’t re-ship it automatically. That usually happens when there’s an issue with the shipping address, so double-check it before ordering!